Classroom ServicesClassroom & Multimedia Services (CMS) promotes the effective integration of technology and teaching in classrooms, laboratories, meeting rooms and study areas on campus. They also provide photographic and video production services, and multimedia development support for WesternU faculty and staff. CMS services include the following:

 

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Note: CMS does not set up videoconferencing or Internet ports. Contact Technical  Support at techsupport@westernu.edu or (909) 469-5432 for assistance with these kinds of requests.

Hours of Operation

Audiovisual technical support is provided to administration, faculty, staff and students Monday through Friday, 8:00 a.m. – 5:00 p.m. For weekend or after-hours requests, we need a minimum of one week notice in order to properly schedule staff and verify the availability of audio visual equipment.

Requesting Services

All multimedia services are submitted through the intranet by filling out the online Classroom & Multimedia Request form, through Room Reservations or by e-mailing techsupport@westernu.edu.

Students requesting multimedia equipment or services must obtain prior authorization from a Faculty member. The college or department head authorizing the multimedia equipment to students assumes liability for equipment used on or off campus and agrees to replace damaged or broken equipment. All of the student requests must go through the Student Affairs Services Department. We process and schedule most requests within 3 business days. The requester will receive confirmation within 24-48 hours after submitting the request.

Note: Same-day requests require CMS approval. If you need immediate assistance for a same day requests, contact Technical  Support and a CMS representative will notify you if they are available to handle your request. Please do not contact the CMS staff directly. Keep in mind that requests submitted for same day services are not always guaranteed due to personnel or equipment availability.

You can view your current requests by going to http://tickets.westernu.edu

Classroom Equipment Available fo Checkout

Equipment available for checkout from CMS includes:

  • LCD Projectors
  • Portable Projector Screens
  • Wireless Microphones
  • PA Sound System (includes 1 microphone and stand, 2 speakers)
  • Portable PA Sound System

A visual summary of the hardware options available through CMS can be found by selecting CMS Equipment.

Equipment Reservations

Reservations are made by using the online Classroom & Multimedia Request form or by e-mailing techsupport@westernu.edu. Reservations are processed in the order in which they are received. (First-come, first-serve basis). Please allow a minimum of 3 business days to process requests. Audiovisual equipment and AV Technical Support is for Western University business purposes only.